{"section":"faq","requestedLocale":"en","requestedSlug":"why-doesnt-the-order-status-update","locale":"en","slug":"why-doesnt-the-order-status-update","path":"docs/en/faq/orders/why-doesnt-the-order-status-update.md","branch":"main","content":"This can happen in the statuses below.\n\n## Waiting for authorization to dispatch\n\nThis status means the marketplace has not confirmed payment yet. The order moves forward only after the marketplace confirms payment.\n\n## Ready for handling\n\nThe order is waiting to be sent to the ERP. Until that happens, it stays in this status.\n\nSee [Why has my order stopped on “Ready for Handling”?](/en/docs/faq/why-has-my-order-stopped-on-ready-for-handling).\n\n## Billed on the marketplace\n\nThe invoice may already be in VTEX while the marketplace still shows an earlier status. See [Why isn't the order invoiced on the marketplace?](/en/docs/faq/why-isnt-the-order-invoiced-on-the-marketplace).\n\n## Preparing Delivery\n\nThe order is already in the store's ERP and is waiting for picking, packing, invoicing, and handover to the carrier. When that process is complete, the integration must send the invoice and tracking data to VTEX.\n\nIf the invoice amount does not match the order total, the status does not change to **Invoiced**. VTEX treats this as a partial invoice. The status changes to **Invoiced** only when the sum of the invoices equals the order total."}