{"section":"faq","requestedLocale":"en","requestedSlug":"why-does-the-promised-date-differ-from-the-delivery-date","locale":"en","slug":"why-does-the-promised-date-differ-from-the-delivery-date","path":"docs/en/faq/post-purchase/why-does-the-promised-date-differ-from-the-delivery-date.md","branch":"main","content":"When there is an error associated with the number of days of a [holiday](/en/docs/tutorials/registering-holidays), for security reasons, the platform configures an automatic range that may be affecting the order's delivery date.\n\nWhen registering a holiday, if you fill in the __Start Date__ field correctly, but fill in the __End Date__ field incorrectly, and the holiday ends up being 1 year, 6 months or any undue period, the system understands that there was a registration error and automatically sets a smaller range to deliver the order.\n\nIn such a case, the order may have the estimated delivery date for the first available business day set by the system.\n\nIf you have incoherent deadlines or a disagreement between the promised date and the delivery date, check out the __Holidays__ feature, as described below:\n\n1. In the VTEX Admin, go to __Store Settings > Shipping > Holidays__, or type __Holidays__ in the search bar at the top of the page.\n2. Check if the `Start Date` and `End Date` fields are filled in correctly.\n3. Adjust them, if necessary.\n4. Click `Save`.\n\nFor more information, see the article [Registering Holidays](/en/docs/tutorials/registering-holidays)."}