{"section":"faq","requestedLocale":"en","requestedSlug":"why-does-my-order-appear-cancelled-at-the-marketplace-but-is-shown-as-billed-at-vtex","locale":"en","slug":"why-does-my-order-appear-cancelled-at-the-marketplace-but-is-shown-as-billed-at-vtex","path":"docs/en/faq/marketplace/why-does-my-order-appear-cancelled-at-the-marketplace-but-is-shown-as-billed-at-vtex.md","branch":"main","content":"This scenario is expected. It happens when an order is canceled on the marketplace after it has already been billed on VTEX. After billing, VTEX no longer receives cancellation updates from the external marketplace, so the marketplace can cancel the order without notifying VTEX.\n\nTo confirm this case, compare the billing date on VTEX with the cancellation request date on the marketplace. Then contact the marketplace to find out why the order was canceled.\n\nThe order will **not** appear as canceled on VTEX. After the order status is billed, it cannot be changed."}