{"section":"faq","requestedLocale":"en","requestedSlug":"visa-checkout-orders-do-not-appear-in-my-orders-section","locale":"en","slug":"visa-checkout-orders-do-not-appear-in-my-orders-section","path":"docs/en/faq/post-purchase/visa-checkout-orders-do-not-appear-in-my-orders-section.md","branch":"main","content":"Orders made with Visa Checkout are closed outside VTEX checkout.\n\nAs a result, customers who make a first purchase at the store do not have their profile saved on VTEX Profile System. This way, the user can not access their orders in __My Orders__ section.\n\nFor customers already registered at the store, you can access __My Orders__ section and view all orders placed, including those closed through Visa Checkout.\n\n> ℹ️ The customer email saved in VTEX must be the same as the one used for signing in to Visa Checkout so that orders can be viewed in **My Orders**."}