{"section":"faq","requestedLocale":"en","requestedSlug":"the-order-was-billed-in-the-erp-but-remains-in-the-preparing-delivery-status","locale":"en","slug":"the-order-was-billed-in-the-erp-but-remains-in-the-preparing-delivery-status","path":"docs/en/faq/post-purchase/the-order-was-billed-in-the-erp-but-remains-in-the-preparing-delivery-status.md","branch":"main","content":"If an order has been successfully billed in your ERP but is stuck in the `Preparing Delivery` status at VTEX, the product may be unavailable in the marketplace API, which prevents the status from changing.\n\nTo verify that this is your case, follow the steps below:\n\n1. In the VTEX Admin, go to **Orders > All Orders**, or type **All Orders** in the search bar at the top of the page.\n2. Click the desired order to go to the [order's details page](/en/docs/tutorials/order-details-page).\n3. In the **Order Status** section, click `Try Again`.\n\nCheck if a message appears, and if it describes the error.\n\nThe normal behavior of the system, in cases where the marketplace returns an error information such as `500` (internal server error), is to make automatic retries to process the status.\n\nBut if the message informs you that `the request to the service resource returned HTTP status '404 (not found)'`, it means that the route was not found - that is - the product was not found in the marketplace.\n\nIn this case, you should contact the marketplace and ask that they check the integration service."}