{"section":"faq","requestedLocale":"en","requestedSlug":"suggestion-module-returns-error-when-trying-to-process-sku-suggestion","locale":"en","slug":"suggestion-module-returns-error-when-trying-to-process-sku-suggestion","path":"docs/en/faq/channels/suggestion-module-returns-error-when-trying-to-process-sku-suggestion.md","branch":"main","content":"When trying to accept the suggestion of an SKU, the marketplace may receive the following error:\n\n`We could not process the suggestion`\n\nThis happens when there is some error in the SKU registration in the seller.\n\nTo identify what the error is, follow the steps below:\n1. Enter the __Suggestions__ module.\n2. Click the SKU that the marketplace did not accept.![erroSuggestion1](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/channels/suggestion-module-returns-error-when-trying-to-process-sku-suggestion_1.png)\n3. Enter the browser __developer tools__ (for this, if you are using Google Chrome, press `F12` on Windows or` Command + Option + I` on the Mac).\n4. In the developer tools, click the __Network__ tab.\n5. Still in the developer tools, click the option __All__.![erroSuggestion2](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/channels/suggestion-module-returns-error-when-trying-to-process-sku-suggestion_2.png)\n6. Click the __Activate__ button of the Suggestions module.\n7. You will see a list of the calls activated by the Accept button.\n8. If one of them is in red and has `400` status, as in the image below, click on this call.![erroSuggestion3](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/channels/suggestion-module-returns-error-when-trying-to-process-sku-suggestion_3.png)\n9. You will see below the description of the error that caused the failure to process the SKU suggestion.![erroSuggestion4](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/channels/suggestion-module-returns-error-when-trying-to-process-sku-suggestion_4.png)\n\nTo resolve the problem, the seller must resolve the error pointed out in this description.\n\nAfter that, the suggestions will be updated in the marketplace, and can then be successfully approved."}