{"section":"faq","requestedLocale":"en","requestedSlug":"error-404-when-trying-to-cancel-order","locale":"en","slug":"error-404-when-trying-to-cancel-order","path":"docs/en/faq/post-purchase/error-404-when-trying-to-cancel-order.md","branch":"main","content":"When attempting to cancel an order at the **Orders** module, sometimes the system returns error 404. We will see in this article:\n\n- How to identify the error\n- What to do when this error happens\n\n### How to identify the error\n\nAs explained in the article [Checking error details in the orders](/en/docs/tutorials/how-to-check-error-details-in-the-orders), you access the order, as shown below:\n\n1. In the VTEX Admin, go to **Orders > All Orders**, or type **All Orders** in the search bar at the top of the page.\n2. Click the desired order.\n3. Click `View Interactions`.\n\nVerify that in the `Starting Cancellation` status, the message contains an error in the following format:\n\n`The 'abc' call to the 'xyz' service has returned status HTTP '404 (NotFound)'`\n\nIt means that the request to the resource of an external service has returned an HTTP '404 (NotFound)' status.\n\n### What to do when this error happens\n\nIf an error message like the one mentioned is displayed in the order detail, it's because the API of the service integrated to VTEX is returning a 404 error for the order you are trying to cancel.\n\nThat is, the operation can not be completed because the external service does not return the expected result, therefore, the order status cannot change at VTEX.\n\nIn such case, you should contact this external service."}