{"section":"tutorials","requestedLocale":"en","requestedSlug":"webhook-configuration-message-delivery-status","locale":"en","slug":"webhook-configuration-message-delivery-status","path":"docs/en/tutorials/weni-by-vtex/integrations/webhook-configuration-message-delivery-status.md","branch":"main","content":"To receive information on the delivery and viewing **status of messages sent by your Chatbot**, you can configure the webhook service directly on the Weni Platform.\n\nThis webhook service will function as follows: **Whenever a message is sent, received, or read, the webhook will trigger a notification to an external service (URL) that can process this data.**\n\nData processing is not done within the Weni platform but instead in your external service, following the created processing setup.#### What is an external service, and which one should I use?\n\nThere are various external services, and they act as a cloud infrastructure that stores code to perform specific actions. You can choose which service to use: [Back4app](https://www.back4app.com/#), [Pipedream](https://pipedream.com/), or others.\n\nThis means that on these external platforms, you can **set up a URL to receive data from Weni's Webhook** and create code to process this data.\n\n## How to configure\n\nTo configure your webhook, go to **Applications \\> My Apps \\> WhatsApp Channel you want to configure \\> Webhook \\> Configure Method, URL, and Request Header:**\n\n![](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/weni-by-vtex/integrations/webhook-configuration-message-delivery-status_1.png)\n\nAfter setting up the webhook service, you can create solutions via code or external applications as needed.\n\n## Data return\n\nThe data that the webhooks will send to your external service (URL) is in JSON format:\n\n![](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tutorials/weni-by-vtex/integrations/webhook-configuration-message-delivery-status_2.png)\n\nThe \"\"status\"\" parameter will inform the message status; if read, it will appear as \"\"read.\"\"\n\n**Questions?** Contact us on the [Weni community](https://comunidade.weni.ai/)."}