{"section":"tutorials","requestedLocale":"en","requestedSlug":"subscribing-to-a-vtex-cx-platform-plan","locale":"en","slug":"subscribing-to-a-vtex-cx-platform-plan","path":"docs/en/tutorials/vtex-cx-platform/vtex-cx-platform-overview/subscribing-to-a-vtex-cx-platform-plan.md","branch":"main","content":"Eligible stores can choose and subscribe to a standard [VTEX CX Platform](https://help.vtex.com/en/docs/tutorials/vtex-cx-platform-overview) plan from the VTEX Admin. Plans are based on monthly conversation volume.\n\n## Prerequisites\n\nSelf-service subscription is available to stores with at least 1,000 orders per month that qualify for a standard conversation-volume plan.\n\nThe self-service flow is limited to standard plans and commercial terms. Contact the VTEX sales team if you need:\n\n- Custom conversation volumes or negotiated pricing.\n- Project or agent customizations.\n- Marketing template dispatch pricing.\n\n> ℹ️ The sales team also handles plan changes and upgrades for stores that already have a contract.\n\n## Subscribing to a plan\n\nTo get started:\n\n1. In the VTEX Admin, go to **Storefront > VTEX CX Platform**.\n2. In the trial usage bar, click `View Plans`.\n3. On **Billing Plans**, select a conversation volume.\n4. Review the variable and excess costs, then select the checkbox to acknowledge them.\n5. Confirm the subscription.\n\nAfter you confirm, the plan is activated automatically and the project moves from trial to enterprise. \n\n## Monitoring usage\n\nOnce the plan is active, the usage screen shows how much of the monthly conversation package your project has used. Conversations above the contracted volume are charged separately.\n\nWhatsApp template costs aren't included in the conversation package. To learn how WhatsApp charges conversations, see [WhatsApp business API pricing](https://help.vtex.com/en/docs/tutorials/whatsapp-business-api-pricing)."}