{"section":"tutorials","requestedLocale":"en","requestedSlug":"requesting-contract-termination","locale":"en","slug":"requesting-contract-termination","path":"docs/en/tutorials/billing/contracts/requesting-contract-termination.md","branch":"main","content":"If you want to terminate the contract and stop using the VTEX platform, you must [open a ticket with financial support](/en/docs/tutorials/opening-tickets-to-vtex-support#financial-and-commercial-support). To do so, follow the steps below:\n\n> ⚠️ We recommend that you make a full backup of your data on the VTEX platform before deactivating the environment.\n\n1. On the [VTEX Support](https://supporticket.vtex.com/support) page, click `Billing`.\n2. In the **Subject of the request** field, select the `Contract termination` option.\n3. Click `CONTINUE`.\n4. In the **VTEX product to terminate** field, select the product whose contract you want to terminate, or **VTEX Platform** to stop using the entire platform.\n5. In the **Reason for termination** field, select the reason for the termination.\n6. Click `CONTINUE`.\n7. In the **Describe in detail what happened** field, provide:\n\n   - Whether you want to terminate the contract entirely or deactivate only some accounts.\n   - The affected account or corporate name — or, in the case of partial deactivation, which accounts you want to deactivate.\n   - The date on which you want to deactivate the accounts.\n\n8. Click `SUBMIT`.\n\nAfter the ticket is submitted, the process will start internally. Wait for the financial team's response.\n\n> ⚠️ Depending on what's defined in your contract, the termination may be subject to a fine and compliance with a prior notice period. These terms also determine the date of your last billing.\n\n## Documents for clients in Brazil\n\n>⚠️ The instructions in this section apply only to clients billed in Brazil.\n\nIf your store operates in Brazil, include the following documents in the ticket:\n\n- Store's CNPJ card.\n- Articles of incorporation.\n- Details of the legal representative who will sign the termination document: their RG, CPF, and email address.\n\nOnce the review is complete, the termination agreement will be sent for electronic signature via DocuSign by email."}