{"section":"tutorials","requestedLocale":"en","requestedSlug":"official-agents-from-vtex-cx-platform","locale":"en","slug":"official-agents-from-vtex-cx-platform","path":"docs/en/tutorials/vtex-cx-platform/agent-builder/official-agents-from-vtex-cx-platform.md","branch":"main","content":"This article describes the official collaborator agents from VTEX CX Platform and provides the credentials required to assign them to the Agent Builder.\n\n|            Official agents             | Description                                                                                                                                                 | Required credentials                                                                                                                                                                                                                                                                                |\n| :------------------------------------: | :---------------------------------------------------------------------------------------------------------------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |\n|      Order Status (Pick and Pack)      | Provides details about orders processed by [VTEX Pick and Pack](/en/docs/tutorials/vtex-pick-and-pack), such as payment and tracking information.           | `Pick and Pack API Key`: [Pick and Pack](/en/docs/tutorials/vtex-pick-and-pack-settings#api-key) API token.                                                                                                                                                                                         |\n|       Reverse Agent (Aftersale)        | Returns information about exchanges and returns based on the order number.                                                                                  | `Token Aftersale API`: Aftersale API token.                                                                                                                                                                                                                                                         |\n|       Order Cancellation (VTEX)        | Exclusively enables order cancellation. Order cancellation is enabled when this agent is added and disabled when removed.                                   | --                                                                                                                                                                                                                                                                                                  |\n|             Utility Agent              | Provides various information based on conversations with customers, such as weather forecast, currency conversion, and address lookup from the postal code. | --                                                                                                                                                                                                                                                                                                  |\n| Exchange Order Status (Troquecommerce) | Retrieves the status of order exchanges and returns in Troquecommerce using the customer's document, company registration number, or email.                 | `Subdomain (Troquecommerce)`: Your Troquecommerce account. <br /> `Token Troquecommerce`: Your Troquecommerce token.                                                                                                                                                                                  |\n| Tracking Agent (Correios from Brazil)  | Returns tracking information using the Correios tracking code.                                                                                              | `Correios API Token`: Correios API token.                                                                                                                                                                                                                                                           |\n|           Feedback Recorder            | Collects customer feedback at the end of conversations.                                                                                                     | --                                                                                                                                                                                                                                                                                                  |\n|     Product Concierge (No Catalog)     | Provides custom recommendations to customers based on their needs and preferences.                                                                          | `BASE_URL`: Your VTEX account URL. <br /> `LOCALE`: The domain's locale. It's a code indicating the language and locale, such as `pt-BR` or `en-US`. <br /> `STORE_URL`: Your store URL.                                                                                                                |\n|    Payment Agent (without catalog)     | Generates a cart for the customer to pay based on the products in their order.                                                                              | `Base URL`: Your VTEX account URL. <br /> `Store URL`: Your store URL.                                                                                                                                                                                                                                |\n|            Monitoring Agent            | Triggered when you can't answer a question due to a lack of information, when it's out of scope, or when you're unsure which agent should be used.          | --                                                                                                                                                                                                                                                                                                  |\n|      Product Concierge (Synerise)      | Helps users find products by name, brand, or other characteristics (such as category and color), returning prices, links, and images.                       | `Synerise API Key`: Synerise API key. <br /> `Synerise Index`: Synerise index.                                                                                                                                                                                                                        |\n|        Orders Agent Commerce IO        | Provides order details, such as payment and tracking information. This agent doesn't handle cancellations.                                                  | --                                                                                                                                                                                                                                                                                                  |\n| Order Status (Cademeupedido) (Brazil)  | Provides order details, such as payment and tracking information.                                                                                           | `CadeMeuPedido Base URL`: Your Cademeupedido account URL. <br /> `CadeMeuPedido Subdomain`: Your Cademeupedido subdomain.                                                                                                                                                                             |\n| Product Concierge With Regionalization | Provides custom recommendations based on the customer's location, needs, and preferences.                                                                   | `Base URL`: Your VTEX account URL. <br /> `Store URL`: Your store URL.                                                                                                                                                                                                                                |\n|          Order Status (VTEX)           | Provides order details, such as payment and tracking information. This agent doesn't handle cancellations.                                                  | `VTEX Base URL`: Your VTEX account URL. <br /> `VTEX API App Key`: [VTEX API](https://developers.vtex.com/docs/guides/api-authentication-using-application-keys) key. <br /> `VTEX API App Token`: [VTEX API](https://developers.vtex.com/docs/guides/api-authentication-using-application-keys) token. |"}