{"section":"tutorials","requestedLocale":"en","requestedSlug":"how-and-when-do-i-receive-my-invoice","locale":"en","slug":"how-and-when-do-i-receive-my-invoice","path":"docs/en/tutorials/billing/invoices/how-and-when-do-i-receive-my-invoice.md","branch":"main","content":"> ⚠️ This procedure only applies to customers billed in **Brazil.**\n\nThe billing is triggered until the 5th business day of the month. Invoice and *boleto* (Brazilian offline payment method) are available on the __Billing__ module in the Admin of your store.\n\nWhen a charge is made, we send an email to the registered contacts advising that the invoice and the *boleto* are already available for payment or consultation.\n\nIf you have not received the notice by the 5th business day of the month, [check your administrative panel](/en/docs/tutorials/how-to-download-the-vtex-invoices). If you identify any divergence, [contact our](https://support.vtex.com/hc/en/requests) financial team.\n\nIf you are unable to download your *\"boleto\"*, you may not have a financial profile configured in your store account. In this case, ask the account's Super Admin to add it.\n\nIf you are not receiving the emails that inform that the *\"boleto\"* is available for download on the platform, the email address may not be registered as a financial contact. In this case, open a [ticket](https://support.vtex.com/hc/en/requests) to request the inclusion of the email address in the account's financial contacts."}