{"section":"tutorials","requestedLocale":"en","requestedSlug":"creating-pickup-points","locale":"en","slug":"creating-pickup-points","path":"docs/en/tutorials/shipping/pickup-points/creating-pickup-points.md","branch":"main","content":"Pickup points are physical locations where customers can pick up orders placed on ecommerce platforms. Configuring pickup points is an optional step in your store's [shipping strategy](/en/docs/tutorials/shipping-strategy). \n\nYou can create pickup points using the [Create/update pickup point API](https://developers.vtex.com/vtex-rest-api/reference/pickup-points-1#createupdate) or via VTEX Admin. This article explains how to perform the second process.\n\nThere are two ways to create a pickup point in the Admin:\n\n* [Creating pickup points individually](#creating-pickup-points-individually)\n* [Creating pickup points using the template](#reating-pickup-points-using-the-template)\n\n> ⚠️ Creating pickup points is one of the steps required for the feature to work properly. Please refer to the article [pickup points](/en/docs/tutorials/pickup-points) to see the other [settings necessary](/en/docs/tutorials/pickup-points#setup) to make pickup points available to your customers.\n\n## Creating pickup points individually\n\n1. In the VTEX Admin, go to **Shipping > Pickup points**, or type *Pickup points* in the search bar at the top of the page. \n3. Click `Add pickup point`.\n4. Fill in the [fields](#fields).\n5. Click `Save changes`.\n\n### Fields\n\n#### General information\n\n* **Name:** name of the pickup point as it will be displayed at checkout.\n* **ID:** identification of the pickup point. If this field is not filled in, the system will choose an ID automatically. Do not use space characters.\n* **Third-party pickup point:** check this box if the pickup point is not related to your store. Third-party pickup points are displayed with less relevance than those of your own store.\n\n > ❗ The **Third-party pickup point** configuration currently is not available.\n\nSelect to activate the pickup point.\n\n#### Pickup point address\n\n* **Country:** the country where the pickup point is located.\n* **Search address:** enter the address information for the search. You can use the zip code, street, city, number, and additional address information. \n* To edit the address information, click `Edit`. \n* To add a different address, click `Clear` and search again.> ℹ️ The address information and the location on the map will be displayed at checkout.\n\n#### Additional information\n\n* **Pickup instructions:** enter information that will help your customer pick up the packages at the pickup point. For example, at which door the items can be picked up or which documents the customer must present when picking up their order. These instructions will be displayed at checkout, when the customer chooses the pickup point. \n* **Tags:** add tags to group pickup points. These tags are used to link [shipping policies](/en/docs/tutorials/shipping-policy) to pickup points. \n\n#### Business Hours\n\n* **Days of the week:**\n 1. Check the boxes for the days the pickup point will be available for your customers to pick up their orders. \n 2. Select the pickup point's business hours for each day.> ℹ️ If this field is not filled in, the platform will consider that the pickup point operates 24 hours a day.\n\n* **Exceptions or holidays:** to add specific days when the pickup point is not operating, follow the steps below.\n 3. Click `Add an exception`;\n 4. Fill in the day and time;\n 5. Click on `Add`.\n\n> ⚠️ The business hours defined for a pickup point are for informative purposes only and are not used for SLA calculation. To change the settings that influence the delivery time frame, please specify the business hours in the [shipping policy](/en/docs/tutorials/shipping-policy) related to the pickup point. Holidays must be configured on the [Holidays page](/en/docs/tutorials/registering-holidays), so that they can be considered in the delivery time calculation.\n\n## Creating pickup points using the template\n\nYou can create pickup points by importing the template (XLS file). This way, you can create more than one pickup point at a time.\n\n> ℹ️ The XLS file must not exceed 10MB (approximately 50,000 pick points). If necessary, you can upload more than one template.\n\n1. In the VTEX Admin, go to **Shipping > Pickup points**, or type *Pickup points* in the search bar at the top of the page. \n2. Click `Upload an XLS`.\n3. Download the template and fill in the [fields](#template-fields).> ℹ️ Please note that the template comes with example values, which must be replaced with the data from your store's pickup points.\n4. After uploading the template, click `OK`. \n\n### Template fields\n\nFill in the template according to the information in the table below.\n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
**Template column**\n **Description**\n **Required field**\n **Example**\n
**ID**\n Identification code of the pickup point.\n
No
\n 		123\n
**Name**\n Name of the pickup point displayed to the customer at checkout.\n
Yes
\n 		Pickup point A\n
**Description**\n Description of the pickup point displayed at checkout.\n
No
\n 		Store located in mall X\n
**Instructions**\n Instructions to facilitate the pickup.\n
No
\n 		Pick up your package at the main entrance\n
**CountryName**\n Country where the pickup point is located.\n
No
\n 		United States\n
**City**\n City where the pickup point is located.\n
No
\n 		Los Angeles\n
**PostalCode**\n Zip code of the pickup point location. \n
Yes
\n 		90007\n
**CountryAcronym**\n 3-digit country code according to ISO 8601 (RFC 3339).\n
Yes
\n 		USA\n
**State**\n State where the pickup point is located (abbreviation).\n
No
\n 		CA\n
**Latitude**\n Latitude of the pickup point.\n
Yes
\n 		-22,94\n
**Longitude**\n Longitude of the withdrawal point. \n
Yes
\n 		-43\n
**Neighborhood**\n Neighborhood where the pickup point is located.\n
No
\n 		Downtown Los Angeles\n
**Street**\n Street where the pickup point is located.\n
No
\n 		S Grand Avenue\n
**Number**\n Number (address) of the pickup point.\n
No
\n 		300\n
**Complement**\n Additional address information.\n
No
\n 		#100\n
**Reference**\n Reference point to help the customer find the pickup point.\n
No
\n 		In front of the park\n
**IsActive**\n Enter true to activate the pickup point or false to deactivate it. Active pickup points are displayed at checkout.\n
No
\n 		true\n
**BusinessHours**\n Indicates the operating hours of the pickup point. It must be filled in as follows:\n\n
    \n
  • WeekDay,StartTime,EndTime, without spaces, separated by commas.
    • \n
  • Add one weekday at a time, with its respective opening hours, separated by semicolons (;).
    • \n
  • The days of the week must be filled in according to the following codes: 0 = Sunday, 1 = Monday, 2 = Tuesday, 3 = Wednesday, 4 = Thursday, 5 = Friday, 6 = Saturday.
    • \n
  • Times must follow the 24-hour standard and the hh:mm format, where hh represents the hour and mm represents the minutes.
    • \nThis field is not considered for SLA calculation. To change the settings that influence the delivery time frame, please specify the hours of operation in the [shipping policy](/en/docs/tutorials/shipping-policy) related to the pickup point. Holidays must be configured on the [Holidays](/en/docs/tutorials/registering-holidays) page, so that they can be considered in the delivery time calculation.\n
\n\n
No
\n 		For example, if a pickup point operates on Mondays and Tuesdays from 9:00 am to 6:00 pm, the field must be filled in as follows: 1,09:00:00,18:00:00;2,09:00:00,18:00:00;\n
PickupHolidays\n Fill in this field if there are days when the pickup points are not available. It must be filled in as follows:\n\n
    \n
  • Date,StartTime,EndTime, without using spaces, separated by commas.
    • \n
  • The date must be entered following the format yyyy-mm-dd, where yyyy represents the year, mm represents the month, and dd represents the day.
    • \n
  • Holidays must be added one by one. To add more than one holiday, separate them using semicolons (;), without using spaces.
    • \n
  • Times must follow the 24-hour standard and the hh:mm format, where hh represents the hour and mm represents the minutes.
    • \n
\n\n
No
\n 		A holiday on December 28, 2018 would be filled in as follows:\n2018-12-28,00:00,00:00\nA holiday on November 25, 2016 with operation starting at 1:00 pm would be filled in as follows: \n2016-11-25,00:00, 13:00;2018-11-17T00:00:00Z,00:00,00:00\n
Tags\n Enter tags to identify a group of pickup points.\n
No
\n 		pickup1;pickup2;pickup3\n
"}