{"section":"tutorials","requestedLocale":"en","requestedSlug":"audit-overview","locale":"en","slug":"audit-overview","path":"docs/en/tutorials/vtex-cx-platform/audit/audit-overview.md","branch":"main","content":"**Audit** is the module where you analyze and review conversations between your artificial intelligence (AI) agent and customers. You can track each interaction individually, identifying the status, checking customer feedback, and viewing the complete conversation history to understand what happened, message by message.\n\n**Audit** has two tabs:\n\n- **Conversations:** Page where you can view conversations between your agent and your customers via WhatsApp. To learn more, read the article [Audit: Conversations](https://help.vtex.com/en/tutorial/audit-conversations).\n- **Improvements Backlog:** Tool that helps diagnose recurring failures and suggests improvements. To learn more, read the article [Audit: Improvements Backlog](https://help.vtex.com/en/tutorial/audit-improvements-backlog).\n\n> ⚠️ The Audit module is an analysis tool, not a customer service tool. If you want to view interactions in real time, access Live Desk. To learn more about Live Desk, see our article [Live Desk: Overview](https://help.vtex.com/en/tutorial/live-desk-overview)."}