{"section":"tutorials","requestedLocale":"en","requestedSlug":"attendance-distribution-rule","locale":"en","slug":"attendance-distribution-rule","path":"docs/en/tutorials/weni-by-vtex/chats/attendance-distribution-rule.md","branch":"main","content":"The current rules for automatic support distribution are:\n\n- Equal and automatic distribution among agents until the limit of simultaneous support sessions is reached.\n- When the number of simultaneous support sessions is exceeded, a support queue is created, and agents can manually pick up sessions as they finish their current ones.\n- An agent can manually pick up a session even if they are in Offline status.\n- An agent can manually pick up a session, even if they are at the limit of simultaneous support sessions.\n\nWeni Chats currently does not allow for the selection of different distribution\nand routing rules for human agents."}