{"section":"tracks","requestedLocale":"en","requestedSlug":"vtex-support","locale":"en","slug":"vtex-support","path":"docs/en/tracks/onboarding-guide/support-at-vtex/vtex-support.md","branch":"main","content":"When clients and partners need support, they can count on VTEX assistance, which includes our documentation portals, VTEX Community, and our online support, as shown in the table below:\n\n| **Channel**  | **Artigos** |\n|--------------|-------------|\n| [Help Center](/en/)      | Documentation portal intended for merchants, support teams and business decision-makes who work with the platform's administrative dashboard, the VTEX Admin. |\n| [Developer Portal](https://developers.vtex.com/) | Documentation portal intended for developers and technical users working with the VTEX platform.                                                              |\n| [VTEX Community](https://community.vtex.com/)   | Official VTEX community. This is where you share questions, ideas, and create connections within the VTEX ecosystem.                         |\n| [VTEX Support](/en/docs/tutorials/how-does-vtex-support-work)     | Official VTEX support provided virtually by experts. If your issue needs access to data privacy, open a [technical](/en/docs/tutorials/opening-tickets-to-vtex-support#technical), [billing](/en/docs/tutorials/opening-tickets-to-vtex-support#financial), or [commercial](/en/docs/tutorials/opening-tickets-to-vtex-support#commercial) support request.\n\nThis track is dedicated to describing the virtual support provided by VTEX and is structured as follows:\n\n- [How VTEX Support works](/en/docs/tracks/how-vtex-support-works)\n- [Opening tickets](/en/docs/tracks/opening-tickets)\n- [Technical support](/en/docs/tracks/technical-support)\n- [Billing support](/en/docs/tracks/billing-support)\n- [Commercial support](/en/docs/tracks/commercial-support)\n- [Contract termination](/en/docs/tracks/contract-termination)"}