{"section":"tracks","requestedLocale":"en","requestedSlug":"enabling-2-factor-authentication-login","locale":"en","slug":"enabling-2-factor-authentication-login","path":"docs/en/tracks/vtex-modules-getting-started/accounts-and-permissions/enabling-2-factor-authentication-login.md","branch":"main","content":"With two-step verification (also known as two-factor authentication or 2FA), you add an extra layer of security to your account to protect it if your password is revealed to a third party.\n\nAfter enabling the 2FA, you will make your store login using:\n\n- Your password (*something you know*)\n- Your phone number (*something you own*)\n\nYour phone will generate a short key at the moment of login. Thus, it becomes almost impossible that someone unauthorized accesses your store using your information.\n\n## How to enable the 2FA\n\nWe always request the two-step verification setup, in case it is not enabled when users log in using their email and password.\n\nThere are two authentication options:\n\n- __App Google__ (key generated by an authentication app)\n- __SMS Message__ (key sent by text message)\n\n![2FA - Select - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_1.png)\n\n> ⚠️ We recommend you to use a[authentication application](#enabling-2fa-por-aplicativo) to prevent failures in your telephone provider from making your login impossible. Though the app, the access key will always be available for use.\n\n> ℹ️ As some companies restrict the use of cell phones by telesales operators, users with the [telesales role](/en/docs/tutorials/roles#call-center-operator) do not have to enable the 2FA when logging in with email and password.\n\n## Enabling the 2FA through an app\n\nTo use a key generated by authentication application:\n\n1. Download the application **Google Authenticator** ([App Store](https://itunes.apple.com/br/app/google-authenticator/id388497605?mt=8) / [Google Play](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=pt_BR)).\n\n  ![2FA - App Download - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_2.png)\n\n2. Use the application to read the QR Code with your phone's camera.\n\n  ![2FA - App QR Code - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_3.png)\n\n3. Your VTEX account will be added to the application, with a 6-digit code. Enter the code to finish your login.\n\n  *The app code is regularly updated. It will not be necessary to memorize it, go to the application whenever you need it.*\n\n  ![2FA - App Insert Code - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_4.png)\n\n> ℹ️ If you log in using your email and password on the same computer, you will be asked for your access key every 3 days. When this happens, check the code in the application..\n\n## Enabling 2FA via SMS\n\nTo use a key sent by text message:\n\n1. enter your phone number to receive the code by SMS - don't forget to enter your country and area code.\n\n  ![2FA - SMS Insert Phone - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_5.png)\n\n2. You will receive a text message from VTEX on the indicated phone. Enter the 6-digit key to finish your login.\n\n   ![2FA - SMS Insert Code - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_6.png)\n\n > ⚠️ We cannot guarantee that your telephone company will be able to deliver the access key whenever necessary. If the VTEX text message does not arrive, try resending the code or [enable the 2FA per-application](#enabling-2fa-through-an-app).\n\n## Change 2FA settings\n\nTo change the two-step verification settings:\n\n1. Access your user settings by clicking on the circle with your initials in the top-right corner of the Admin.\n\n  ![2FA - User Initials - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_7.png)\n\n2. Click **2-step verification** to see your settings.\n\n  ![2FA - My User - EN](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/tracks/vtex-modules-getting-started/contas-e-permissoes/enabling-2-factor-authentication-login_8.png)\n\n3. You can then change your settings by following similar steps as those described in the sections above to enable 2FA via [SMS](#enabling-2fa-via-sms) and [application](#enable-o-2fa-by-application)."}