{"section":"tracks","requestedLocale":"en","requestedSlug":"contract-termination","locale":"en","slug":"contract-termination","path":"docs/en/tracks/onboarding-guide/support-at-vtex/contract-termination.md","branch":"main","content":"VTEX regrets a client's decision to withdraw and understands that the needs and circumstances of business partners can change. Although we regret the decision to terminate a contract, VTEX is committed to making this process as simple and transparent as possible to ensure a smooth transition.\n\nTo terminate a contract with VTEX, you must contact [billing support](/en/docs/tutorials/opening-tickets-to-vtex-support#financial). As for Brazil, Argentina, and Colombia, you must follow the guidelines in the following articles:\n\n- [Requesting contract termination in Brazil](/en/docs/tutorials/how-to-request-your-contract-termination-in-brazil)\n- [Requesting contract termination in Argentina and Colombia](/en/docs/tutorials/requesting-a-contract-termination-in-argentina-and-colombia)"}