{"section":"announcements","requestedLocale":"en","requestedSlug":"2023-06-29-faster-customer-support-with-new-solutions-for-vtex-clients","locale":"en","slug":"2023-06-29-faster-customer-support-with-new-solutions-for-vtex-clients","path":"docs/en/announcements/2023/june/2023-06-29-faster-customer-support-with-new-solutions-for-vtex-clients.md","branch":"main","content":"We are excited to introduce the latest customer service solution from VTEX. Now, you'll have access to a service bot powered by extensive platform knowledge. With Artificial Intelligence, you will enjoy **prompt and wait-free assistance**, with **tailored conversational capabilities **to meet your demands.\n\n### What has changed?\n\nWhen opening a [support ticket](https://supporticket.vtex.com/support) of type 'Technical', you will have access to a new real-time conversation screen with the VTEX bot where you can clarify any doubt about the platform. The bot supports **multiple languages** and has been trained with **all the VTEX available knowledge base**.\n\nEven with this new support option, you can choose at any moment to **continue the assistance with our Support team of experts**, following the SLAs defined in your [region's service policy](/en/docs/tutorials/how-does-vtex-support-work).\n\n### Limited availability in beta version\n\nThis is a beta version of the service. Initially, the bot will only be available in selected regions.\n\nImportant points to consider:\n\n- Conversations may be shared with third-party software to improve our service.\n- Do not share information that could identify your account, company, customers, employees, or your company's confidential information via chat.\n- We are committed to continually improving bot responses. However, it may occasionally provide inconsistent information. You can continue to count on our Help Center, Developer Portal and calls for our support."}