{"section":"announcements","requestedLocale":"en","requestedSlug":"2023-04-28-conversational-commerce-new-live-support-configuration","locale":"en","slug":"2023-04-28-conversational-commerce-new-live-support-configuration","path":"docs/en/announcements/2023/april/2023-04-28-conversational-commerce-new-live-support-configuration.md","branch":"main","content":"To increase customer satisfaction by providing a seamless and convenient support experience, VTEX developed Live Support. \n\n[Live Support](/en/tracks/conversational-commerce-vtex--5UZ9BdvwwtZm2t9QTXcbZs/1woBo299K5gvDG7MSa8HYL?&utm_source=autocomplete) is the Conversational Commerce configuration that enables customer  support via WhatsApp. This functionality is only available for BR and LATAM. \n\n## What has changed?\n\nPreviously, stores did not have automated WhatsApp support integration. Now, with the Live Support configuration, your customers can talk directly to a seller and have personalized support.\n\nWith this configuration, you can provide 24/7 support to your customers, even when you are not available. Live Support also allows you to:\n- Customize your store's support between working hours. \n- Set up unavailability messages. \n- Create exceptions, indicating the unavailability windows.\n\n## What needs to be done?\nTo get started, you must [activate Live Support](/en/tracks/conversational-commerce-vtex--5UZ9BdvwwtZm2t9QTXcbZs/1woBo299K5gvDG7MSa8HYL?&utm_source=autocomplete) in your store and contact our [support](https://supporticket.vtex.com/support) for [Zenvia and Zendesk integration](/en/tracks/conversational-commerce-vtex--5UZ9BdvwwtZm2t9QTXcbZs/SxhYiiqUJYiQX4CIWxmVE)."}