{"section":"announcements","requestedLocale":"en","requestedSlug":"2021-08-16-suiteshare-deliver-interactive-shopping-experiences-to-your-customers-via","locale":"en","slug":"2021-08-16-suiteshare-deliver-interactive-shopping-experiences-to-your-customers-via","path":"docs/en/announcements/2021/august/2021-08-16-suiteshare-deliver-interactive-shopping-experiences-to-your-customers-via.md","branch":"main","content":"Conversational commerce is a powerful tool for stores to improve their engagement, conversion rates, and customers' shopping experience.  \n\nIn this context, VTEX App Store offers an app that provides native integration with the [Suiteshare platform](https://suiteshare.com/), to sell and provide customer service via Whatsapp. \n\n## What has changed?\nStores developed with VTEX IO can now reach and sell to customers via WhatsApp.\n\n## Why did we make this change?\nIntegrating your store with the Suiteshare platform allows you to deliver real-time conversational experiences and reach and sell to WhatsApp users worldwide.\n\nIn addition, the platform is a powerful tool to:\n\n- Create solutions to attract and get new customers.\n- Organize as support team demands.\n- Analyze sales results to track the location of your customers.\n- Optimize store marketing campaigns.\n\n## What needs to be done?\n\nGo to the [VTEX App Store](https://apps.vtex.com/vtex-suite-share/p), install the app and follow the instructions in [the documentation](https://developers.vtex.com/vtex-developer-docs/docs/vtex-suite-share) to configure the integration.\n\n> You must have an active Suiteshare account to use the application, as the integration identifier will be used when you implement it. To create an account, go to the [Suiteshare registration page](https://suiteshare.com/auth/signup)."}