{"section":"announcements","requestedLocale":"en","requestedSlug":"2018-02-01-this-new-api-helps-marketplaces-avoid-losing-sales","locale":"en","slug":"2018-02-01-this-new-api-helps-marketplaces-avoid-losing-sales","path":"docs/en/announcements/2018/february/2018-02-01-this-new-api-helps-marketplaces-avoid-losing-sales.md","branch":"main","content":"A new API, which gives more autonomy to marketplaces using VTEX, is already in stable. It's the Change Seller API, and it brings a new status to the order workflow, called __Window to change Seller__.\n\nWith this new status, marketplaces can recover sales that would be otherwise lost should a seller canceled an order. Now, they will still have time to find another seller with the requirements to accept the order and ensure conversion.\n\n> ⚠️ **Warning:**<br /> The \"Window to change Seller\" status is only available when both **Marketplace** and **Seller** are VTEX users. If there's no VTEX seller with the necessary inventory, the order will not proceed to the new status and will be canceled automatically.\n\nThis new feature allows marketplaces to have a more efficient quality control on the overall buying experience because they can also choose a different seller when the order status is \"__Pending payment__\" or \"__Awaiting authorization__\". Another possibility is for those stores that have white label sellers: now they're able to change the seller responsible for an order.\n\nTo know more about the Change Seller API, read this [VTEX Help article](/en/tutorial/how-to-use-the-change-seller)."}