{"section":"tutorials","requestedLocale":"en","requestedSlug":"official-agents-from-weni-by-vtex","locale":"en","slug":"official-agents-from-weni-by-vtex","path":"docs/en/tutorials/weni-by-vtex/agent-builder/official-agents-from-weni-by-vtex.md","branch":"main","content":"This article describes the official collaborator agents from Weni by VTEX and provides the credentials required to assign them to the Agent Builder.\n\n| Official agents | Description | Required credentials |\n| :-------------: | :------------- | :------------- |\n| Order Status (Pick and Pack) | Provides details about orders processed by [VTEX Pick and Pack](/en/docs/tutorials/vtex-pick-and-pack), such as payment and tracking information. | `Pick and Pack API Key`: [Pick and Pack](/en/docs/tutorials/vtex-pick-and-pack-settings#api-key) API token. |\n| Reverse Agent (Aftersale) | Returns information about exchanges and returns based on the order number. | `Token Aftersale API`: Aftersale API token. |\n| Order Cancellation (VTEX) | Exclusively enables order cancellation. Order cancellation is enabled when this agent is added and disabled when removed.  | -- |\n| Utility Agent | Provides various information based on conversations with customers, such as weather forecast, currency conversion, and address lookup from the postal code.  | -- |\n| Exchange Order Status (Troquecommerce) | Retrieves the status of order exchanges and returns in Troquecommerce using the customer's document, company registration number, or email. | `Subdomain (Troquecommerce)`: Your Troquecommerce account. <br /> `Token Troquecommerce`: Your Troquecommerce token. |\n| Tracking Agent (Correios from Brazil) | Returns tracking information using the Correios tracking code. | `Correios API Token`: Correios API token. |\n| Feedback Recorder | Collects customer feedback at the end of conversations. | -- |\n| Product Concierge (No Catalog) | Provides custom recommendations to customers based on their needs and preferences. | `BASE_URL`: Your VTEX account URL. <br /> `LOCALE`: The domain's locale. It's a code indicating the language and locale, such as `pt-BR` or `en-US`. <br /> `STORE_URL`: Your store URL. |\n| Payment Agent (without catalog) | Generates a cart for the customer to pay based on the products in their order. | `Base URL`: Your VTEX account URL. <br /> `Store URL`: Your store URL. |\n| Monitoring Agent | Triggered when you can't answer a question due to a lack of information, when it's out of scope, or when you're unsure which agent should be used. | -- |\n| Product Concierge (Synerise) | Helps users find products by name, brand, or other characteristics (such as category and color), returning prices, links, and images. | `Synerise API Key`: Synerise API key. <br /> `Synerise Index`: Synerise index.|\n| Orders Agent Commerce IO | Provides order details, such as payment and tracking information. This agent doesn't handle cancellations. | -- |\n| Order Status (Cademeupedido) (Brazil) | Provides order details, such as payment and tracking information. | `CadeMeuPedido Base URL`: Your Cademeupedido account URL. <br /> `CadeMeuPedido Subdomain`: Your Cademeupedido subdomain. |\n| Product Concierge With Regionalization | Provides custom recommendations based on the customer's location, needs, and preferences. | `Base URL`: Your VTEX account URL. <br /> `Store URL`: Your store URL. |\n| Order Status (VTEX) | Provides order details, such as payment and tracking information. This agent doesn't handle cancellations. | `VTEX Base URL`: Your VTEX account URL. <br /> `VTEX API App Key`: [VTEX API](https://developers.vtex.com/docs/guides/api-authentication-using-application-keys) key. <br /> `VTEX API App Token`: [VTEX API](https://developers.vtex.com/docs/guides/api-authentication-using-application-keys) token.|"}