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Billing & Invoices
Billing & Invoices
Deals & Coupons
Logistic & Inventory
Master Data & VTable
Products & SKU
Users and Profiles
Allowing change of closed orders
Calculating revenue through the orders worksheet exported from OMS
Change completed orders
Checking how an order delivery deadline was calculated
Configuring order recurrence
Enter tracking number on orders already billed
Entering tax receipts in the order
Exporting orders in OMS
Filling in order recurrence registration fields
Filtering orders on the OMS
Formatting the order's time of billing via API
How incomplete orders work
How the OMS feed works
How the Order Replacement works
How to cancel orders
How to return order items
How to see orders closed with benefits
Identify errors in the tax receipt tracking
Information available within the order
Interpreting the data of the OMS order bar
Moving order to Start Handling status
OMS list of orders
OMS page structure
OMS – Overview
Order flow on the OMS
Register tracking on the tax receipt
Searching for orders on the OMS
Set up user authentication for recurring payments
Setting the grace period for order cancellation
Understanding the order time line
Viewing the detailed order log in the OMS flow
Viewing the order information
Frequently Asked Questions
Can I have more than one recurrence in my store?
Check order delivery details
Checking error details in the orders
Difference between orders with marketplace and fulfillment sources
Error 404 when trying to cancel order. What to do?
How does a recurring purchase work?
How does cancellation work when requested by the customer?
How does the ERP differentiate between a normal order and a recurrence?
How to know if an order was successfully placed
How to see a ranking of the best selling products
How to see customers who bought the most
I've activated a product recurrence, but it doesn't appear on the site. Why?
Is it possible to determine the minimum number of items in a cart?
Is it possible to determine the total minimum value in a cart?
Order is locked in "Pronto para manuseio". What do I do?
The order was billed in the ERP but remains in the "Preparing Delivery" status. What to do?
What do the fields in the order worksheet mean?
When trying to approve payment, OMS returns "authorize-fulfillment" error. What to do?
Where do I see clients that use recurrence?
Which carriers allow track delivery?
Why can't I search old orders?
Why doesn’t the order status update?
Why doesn’t tracking work?
Why has my order stopped on “Preparando entrega”?
Why is the order in the "Verifying Invoice" status?
Why was an order cancelled when its status was shown as “Preparando Entrega”?