Orders with error "Ocorreu um erro de comunicação com o Sistema de Perfis"

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Orders

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Pedro Oliveira

Pedro Oliveira

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Summary

Some orders in OMS are stuck in the status "Processando", presenting the error "Ocorreu um erro de comunicação com o Sistema de Perfis".

Simulation

This error is intermittent and its simulation is very difficult. The following is the log image of when this error occurs.

erro-sistema-de-perfis

Workaround

Currently, the workaround for this problem is to contact VTEX support and request the reprocessing of the order.